Shipping policy

We aim to process and ship all orders as quickly and carefully as possible. ORDER PROCESSING 

Orders are typically processed within 1-2 business days (excluding weekends and public holidays) after payment is confirmed. 

Once your order has been dispatched, you will receive a confirmation email with tracking details where available. 

SHIPPING DESTINATIONS 

We currently ship within the United Kingdom and to selected international destinations. Available shipping options and rates will be shown at checkout. 

DELIVERY TIMES 

Estimated delivery times are provided at checkout and may vary depending on your location and courier service. 

Please note that delivery times are estimates and may be affected by factors beyond our control, including customs clearance, local carrier delays, or peak shipping periods. 

SHIPPING COSTS 

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. 

CUSTOMS, DUTIES, & TAXES 

For international orders, customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping price.

LOST OR DELAYED PACKAGES 

If your order appears delayed or has not arrived within the estimated timeframe, please contact us at info@aequil.com, and we’ll do our best to assist. 

AEQUIL®is not responsible for delays caused by courier services, customs processes, or incorrect delivery information provided at checkout. 

INCORRECT SHIPPING DETAILS 

Please ensure your shipping address is accurate when placing your order. We are unable to reroute or replace orders shipped to incorrect addresses provided by the customer.